Legal Document
Refund Policy
💳 Refund requests are accepted within a **14-day window** following the purchase date, subject to specific conditions. Beyond this timeframe, subscriptions are strictly non-refundable.
What is refundable
✓ Refundable
- Request submitted within 14 days
- Technical issue fully blocking access
- Proven double billing error
- Payment error occurring on our end
✗ Non-refundable
- Requests made after the 14 days
- Lifetime subscriptions after activation
- Content has already been accessed/viewed
- Account banned for Terms of Service breach
- Simple change of mind
How to submit a request
1
Send an email to contact@yournextsceneofficial.com
Subject line: "Refund Request — [Your account registration email]"
2
Include the following information
Registration email · Purchase date · Selected plan · Reason for the request
3
Processing within 5 business days
Approved refunds are issued back to the original payment method. Acknowledgment of receipt is guaranteed within 48 hours.
Chargebacks & Disputes
We strongly encourage you to contact us directly before starting a chargeback process with your bank — we resolve the vast majority of concerns quickly and amicably.
⚠️ Any fraudulent chargebacks (disputing a service used normally) will result in permanent account termination and being blacklisted with our payment processor network.
Subscription Cancellation
You can cancel your subscription plan at any time by sending us an email. The cancellation will take effect at the end of the current pre-paid period. No further payments will be processed.
Cancellation Contact: contact@yournextsceneofficial.com — response within 48 business hours.